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The program will help us to assimilate techniques of conflict management and to review some methods to make the Win-Win relationship. The most important instrument for this purpose is exempt from communication disorders. Since the majority of communication is perceived by non-verbal signals will be focused precisely on these signals and how they can consciously be used.

 

OBJECTIVES OF THE PROGRAM

 

Better to overcome the conflicts in the future!
To communicate without barriers, and thus work more efficiently!

 

CONTENTS

 

      • Nature of conflicts;
      • Causes of Conflict;
      • Regular pattern of response and how to change it;
      • Recognize the conflict as early and timely response;
      • How to maintain the basic conversation?
      • How to get to win-win solution?
      • What does my partner in conflict?
      • What type of conflict am I?
      • To win the angry interlocutors;
      • Transmission of the message;
      • Typology of communication;
      • Styles of dialogue and their impact.

 

METHODS

 

Questionnaires, role plays, simulation, individual work, group work and discussions.

 

TARGET GROUP

 

This program is designed for managers at various levels of government, heads of departments in all sectors, employees in the company wishing to analyze and improve the communication process and overcome conflicts.
 
Date and place:
2024
09:00 - 17:00
Seminar hall of EMC
Price:
680 EUR (excluding VAT)


Information and registration:
Е-mail:
training@emcbg.eu
Tel: 02/ 944 47 58

Registration form:

 

Registration: Conflict with proper communication
 
     
 
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